Refund rates
- 24 hours or more before pickup: full refund (100%).
- Between 6 and 24 hours before pickup: 50% refund.
- Less than 6 hours before pickup, or no-show: no refund.
Times are counted back from the pickup time in your booking, in Istanbul time. The refund amount is shown on the cancellation screen before you confirm.
How to cancel
Open your booking in the mobile app and choose “Cancel”, or message us on WhatsApp with your booking code.
Changes
Before a driver is assigned you can change the pickup time, flight number and note free of charge; the price stays the same. For route or vehicle changes, or any change after a driver is assigned, message us on WhatsApp with your booking code.
Flight delays and cancellations
If you gave us your flight number, your driver adjusts to the actual landing time and delays never cost extra. If your flight is cancelled, message us on WhatsApp before the pickup time; your booking is cancelled under the rates above or your pickup time is changed.
Waiting time
Free waiting is 60 minutes after landing at airports and 15 minutes for pickups from an address or hotel. If we cannot reach you after this time, the transfer may be treated as a no-show.
Cancellations by us
If we cannot provide the service for reasons on our side, you receive a full refund.
Refund timing
Refunds are made to the card used for payment within 14 days at the latest. How long it takes to appear on your statement depends on your bank.